Marlborough Privacy Policy

We are committed to treating your data with respect and holding it correctly, in line with the EU General Data Protection Regulation enforced May 25th 2018.

By using our website, or by providing any personal information to Marlborough Theatre, you consent to the collection and use of your personal information as set out in this Privacy statement.

We collect data when you:

  • book a ticket for an event via Brown Paper Tickets
  • make a donation or join our membership scheme ‘Marly Mates’ via PayPal
  • sign-ups to our online newsletter, via myEmma.
  • apply for a job
  • or otherwise give us personal information online, in paper or electronic form, over the phone, or in person.

For equal opportunities monitoring, we collect anonymous data about gender, age, ethnicity, sexual orientation and access requirements.

We collect data for the following purposes:

  • To keep audiences informed about Marlborough Theatre news and events via our mailouts, including fundraising initiatives. We always disable or remove addresses in our database when requested to do so.
  • To contact you regarding the event you have booked for through Brown Paper Tickets.

You have the right for your information to be completely deleted from our databases, and if you would like us to do so please contact us the contact details at the bottom of this policy.


  • We do not pass on your data to third parties in any circumstances.
  • You have the right to have your data removed from our records at any time without explanation.
  • You have the right to request the data we store on you at any time without cost or explanation.
  • We use your data to send you relevant news about Marlborough Theatre or to evaluate our work.
  • This policy is drafted in accordance with the EU General Data Protection Regulation. We actively monitor current data regulation and update our data policy where necessary.
  • Any storage of data is kept in password protected systems.
  • Marlborough Productions does not store or have access to credit card details.


  • Our online newsletter is powered by MyEmma. You can sign up to this newsletter on our website here.
  • We collect your first name, last name and email address so that we can send you our newsletter.
  • MyEmma ensure all information is stored and used correctly. You can read their privacy policy here. MyEmma stores their data in the USA but do so in line with EU General Data Protection Regulation regulations.
  • We keep a record in a password protected document of when you signed up to the newsletter so that in 5 years after the sign up date we can contact you and check if you still want to receive updates from us.
  • You must register yourself to this newsletter and give the necessary permissions.
  • You have the right to unsubscribe and have your data removed at any time. To do so, you can unsubscribe from the bottom of any of our MyEmma mailouts or email us using the contact details at the bottom of this policy.


  • When you purchase a ticket for any Marlborough event we can collect information from you through Brown Paper Tickets, including your name, address and email address. We only use this information to contact you in regard to the show – for example notifying you of any cancellation.
  • You can read Brown Paper Tickets privacy policy here for information about how they store data. 
  • We do not share any information that we receive from Brown Paper Tickets to third parties under any circumstances.
  • If you answer ‘yes’ when asked if you would like to be added to our mailing list at the end of your Brown Paper Tickets transaction, this will indicate your consent and you will be added to our list. You can remove yourself at any time.


We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


When you become a Marly Mate we collect the following information, which is accessed through PayPal:

  • Your full name as listed on PayPal
  • Your email address
  • Your mailing address
  • The amount you have paid to the Marlborough

By becoming a Marly Mate you are consenting to:

  • Receive emails via MyEmma with ticket offers, information about events and fundraising initiatives. You can opt out of these emails at any time through clicking unsubscribe at the bottom of the email or through using the contact details at the bottom of this policy.
  • You can read about how PayPal stores information here in their privacy policy.
  • Making one annual payment through PayPal to the Marlborough on the date that you become a Marly Mate with your chosen amount, with the understanding that you will be reminded of this payment each time before it comes out of your account. You can cease these annual payments at any time through PayPal.

For any queries about how we store data or suggestions of ways we can improve our data collection, please contact our designated Data Controller David Sheppeard at If you would like to remove yourself from our mailing list please email or unsubscribe from the bottom of any mailout you receive. 

Back to venue info